This issue was faced by the users globally. None of these providers were searchable during the outage. The company told employees on Monday morning that the cause of the outage was unknown and some staff were using Zoom to remain connected. WhatsApp hasn’t provided a reason for their service being down, but many believe that the company faced a technical issue that caused these major social media platforms to go down. More than 3.5 billion people use Facebook and its apps to communicate with one another and conduct business, The New York Times wrote.Īccording to The Wall Street Journal, the outage also caused widespread disruptions to Facebook's internal communication tools, including some voice calls and work apps used for calendar appointments and other functions, according to people familiar with the matter. It was highly unusual to have so many apps go dark from the world's largest social media company at the same time. The outages on Monday at Facebook, WhatsApp and Instagram occurred because of a problem in the company’s domain name system, a relatively unknown - at least to the masses - but crucial. What is BGP The internet is a network of massive networks known as autonomous systems. The outage of the three popular social media platforms comes a day before one of its whistleblowers was all set to testify before a Congressional committee. The disruption was due to faulty configuration changes made to Facebook’s routers, the company said, but researchers have pinpointed the reason for Facebook’s outage to issues with something called a Border Gateway Protocol (BGP). While the users of the three social media platforms remained clueless as they repeatedly received error messages for most part of the day, the stocks of Silicon Valley firm Facebook dropped by nearly five per cent as a result. After several hours of disruption that impacted millions of people worldwide, the services of Facebook, Instagram, and WhatsApp were back online on Tuesday.
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